Frequently Asked Questions

Q: How do I get there?

For directions, use the Google Maps link below.

Bus Routes to the Boardwalk

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Q: Which building do I go to?

If you're ever unsure of what building to go to, feel free to give us a call or email us!

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Cardiology

Medical Centre 1

Please head up to the 2nd floor, Unit 206 and the Registration Desk will direct you accordingly

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Respirology

Medical Centre 2

Please head up to the 3rd floor, Unit 303 and the Registration Desk will direct you accordingly

Q: Is there parking available?

Yes. There are two large parking lots on either side of Medical Centre 1 and 2 available to you for free.

Q: Are Medical Centre 1 and 2 wheelchair accessible?

Yes, both buildings are wheelchair accessible.

If you need to borrow a wheelchair for your appointment, give us a call and we will have it ready for you!

Q: I have a referral for CPS, what do I do now?

There are three things you can do to book an appointment:

  1. Bring in your requisition to Unit 206 in Medical Centre 1 on weekdays from 8:00 am - 3:00 pm

  2. Give us a call (519-741-5252 ext. 101) with your healthcard and requisition ready

  3. Email your requisition to cps.booking@kwcps.com

Q: Are your services covered by OHIP?

The majority of our services are covered by OHIP. The only tests NOT covered are Ambulatory Blood Pressure monitoring ($60) and FeNo testing ($85) which require payment at the time of your appointment. We accept cash, debit, credit, and cheque.

Q: I've tried calling but no one is answering, what do I do now?

If you are trying to reach a specific doctor's office, use the appropriate extension (see doctors list for extensions) and leave a message for their administrative assistant. Someone will call you back when they are available. If you continue to have issues reaching us through phone, feel free to email us at cps.admin@kwcps.com and someone will get back to you within 24-48 hours.

Q: How long until results are sent to my doctor?

We try our best to have results sent to your doctor within 7-10 business days. However, there are many factors that could delay this. If your doctor hasn't received results within 3-4 weeks, please have them contact us so that we can look into it further.

Q: Can I get a copy of my report?

Of course! There are two ways to receive a copy of your report from our office:

 

1. You are always welcome to come see us in Unit 206 in Medical Centre 1 (weekdays between 8:00 am - 3:00 pm) to have your report printed for you - just remember to have your health card with you!

 

2. We can e-mail your report to you. Please note, although e-mail serves as an easy way to communicate electronically, it is not  necessarily secure. We do our best to ensure that it is safe on the CPS side, but please consider the risk of sending personal information over e-mail. Please contact cps.admin@kwcps.com to request an e-mailed copy of your report.

 

Unfortunately, we cannot interpret any results for you but your family doctor or a doctor at a walk-in clinic can help you with this. 

Q: What if I don't have a family doctor?

You can still have testing done with us if you don't have a family doctor, however, you will still need a requisition. We recommend going to a walk-in clinic to receive a requisition for our services.

Q: I'm wearing a Holter Monitor and am experiencing irritation. What should I do?

Unfortunately, some people experience irritation and/or rashes while wearing holter monitors. If you are wearing the device for a significant amount of time, give us a call and we can get some sensitive sensors ready for you! Once the irritation has already begun, we recommend going to your local pharmacy for topical treatment. Still have questions about your holter monitor? Contact us.

Q: I'm wearing an Ambulatory Blood Pressure Monitor and I keep getting error messages. What should I do?

If you keep getting error measurements (the device continues to inflate every couple of minutes rather than every 30 mins/60 mins), try sitting still the next time the device attempts to inflate. If this continues despite your best efforts to remain still, give us a call and we can get you fitted for a new monitor. Still have questions about your blood pressure monitor? Contact us.

Still have questions? Contact us and we will find the best solution to suit you.